Survey Responses Dashboard

View and analyze voice survey conversations

Integration Tiles — Reference

All possible states and badge outcomes for each integration tile

Eligibility Check

Checks if the participant is eligible via Rally.

response.status	response.rally_id	Badge	Rally ID shown?
ELIGIBLE	present	🟢 ELIGIBLE	Yes
ELIGIBLE	null / absent	🟢 ELIGIBLE	No
NOT_ELIGIBLE	null / absent	🔴 NOT_ELIGIBLE	No
NOT_FOUND	null / absent	🟡 NOT_FOUND	No
ERROR	null / absent	⚫ ERROR	No
any other	any	⚫ gray	depends

User Creation

Creates the Rally user account after eligibility is confirmed.

response.success	response.rally_id	response.error_message	Badge
true	present	null	🟢 SUCCESS
true	null	null	🟢 SUCCESS
false	null	present	🔴 FAILED + error text
false	null	null	🔴 FAILED

Prescreener

Submits Rally prescreener answers to determine coaching eligibility.

response.eligible	response.success	response.error	Badge
true	true	null	🟢 ELIGIBLE
false	true	null	🔴 NOT ELIGIBLE
null / absent	true	null	⚫ SUBMITTED
null / absent	false	present	🔴 FAILED + error text
null / absent	false	null	🔴 FAILED

Stratification

Submits Rally stratification survey to assign a coaching track.

response.track	response.success	response.error	Badge
individual_coaching	true	null	🔵 PHONE COACHING
online_only	true	null	🔵 ONLINE ONLY
state_quitline	true	null	🔵 STATE QUITLINE
other string	true	null	🔵 <TRACK>.toUpperCase()
null / absent	true	null	⚫ SUBMITTED
null / absent	false	present	🔴 FAILED + error text
null / absent	false	null	🔴 FAILED

Address Validation

Validates and normalizes the participant's address via USPS.

outcome	response.valid	response.normalized_city	response.error_message	Badge	USPS row shown?
VALID_STATE	true	present	null	🟢 VALID_STATE	Yes
VALID_STATE	true	null	null	🟢 VALID_STATE	No
NOT_ELIGIBLE_STATE	false	any	null	🟡 NOT_ELIGIBLE_STATE	depends
INVALID_ADDRESS	false	null	present	🔴 INVALID_ADDRESS	No — shows error
any other	any	any	any	⚫ gray	depends

Contact Info Update

PATCHes the member's phone and validated address to Rally after both rally_id and address are available.

response.success	response.error_message	Badge
true	null	🟢 SUCCESS
false	present	🔴 FAILED + error text
false	null	🔴 FAILED

Section Visibility

When the Integrations section renders at all.

Condition	Section renders?
integrations === null	No
All 5 fields absent / undefined	No
At least one field present	Yes

Today

vs yesterday: 23

This Week

↓ 10%

vs prior week: 81

Completion Rate

60.65%

↓ 32%

this week: 59.15%

Avg Duration

3m 50s

↑ 54%

7 active calls

Escalation Rate

26.33%

calls escalated

Integration Health

85.71%

composite success

All Responses

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Participant	Status	Started	Duration	Questions	Actions
web-***	Completed	Apr 1, 07:16 PM	2:07	24	View Details
web-***	Completed	Apr 1, 07:15 PM	0:16	11	View Details
web-***	Completed	Apr 1, 07:15 PM	0:21	13	View Details
web-***

…

Showing 25 of 338 responses (Page 1 of 14)