Click on each question to expand/collapse the full conversation
Thanks for calling Tobacco Free Florida and congratulations on taking the first step toward a life free from commercial tobacco use. You're not in this alone — we're here to help! Tobacco Free Florida has empowered thousands of people through proven quit strategies. I'm an AI assistant and I'll be asking you some questions to help you get started on your journey. This survey should take about 10 minutes to complete. Let's begin by checking your eligibility first. Are you ready to get started?
Yeah. I am.
What's your first name? You can spell it if you like.
Jake.
What's your last name? You can spell it if you like.
Keteyian, k e t e y I a n.
What's your date of birth?
08/1791.
I didn't understand the year in your date of birth. Please provide your full date of birth in the format of month, day, and four-digit year.
08/17/1991.
What's your phone number?
(248) 891-1268.
What's your email address? This will become your login.
Jacob period keteyian@gmail.com.
Checking your eligibility. Please hold on a moment. What's your address?
1611 Ridgeview Street Southeast, Grand Rapids, Michigan 49506.
Let me quickly check your eligibility based on your address. Please tell me about your current health insurance. I'll read a list of options, and you can tell me which one describes your situation. a. Uninsured; b. Both Medicaid and Medicare (Dual Covered); c. Medicaid; d. Medicare; e. Military Insurance (TRICARE); f. Prefer not to say; g. Private/Commercial/Employer-Based; h. Other (a health plan that is not Medicaid or Medicare); i. I don't know.
It's United.
I'm sorry, I didn't understand your health insurance type. Please select from the options provided: a. Uninsured; b. Both Medicaid and Medicare (Dual Covered); c. Medicaid; d. Medicare; e. Military Insurance (TRICARE); f. Prefer not to say; g. Private/Commercial/Employer-Based; h. Other (a health plan that is not Medicaid or Medicare); i. I don't know.
UnitedHealthcare.
To help you become tobacco-free, we can connect you with a live coach by phone, text, or chat. You can also choose our online program if you prefer using our digital tools. Which option sounds better for you — phone or web?
Tom.
I'm sorry, I didn't understand your preference. Please choose either 'phone' or 'web'. Here are the options you can choose from: a. Phone (value='individual_coaching'), b. Web (value='online_only').
Phone.
To help us better support you, how would you describe your current pregnancy or postpartum status, including any plans you might have to become pregnant?
I'm not pregnant.
Are you Hispanic or Latino?
No.
How would you describe your race?
Black.
Do you have any of the following behavioral health conditions? I'll read a list and please tell me which ones apply to you. a. Anxiety; b. Attention Deficit Hyperactivity Disorder; c. Bipolar disorder; d. Depression; e. PTSD or recent trauma; f. Schizophrenia; g. Regular use of Cannabis; h. Regular drinking more than 5 alcoholic drinks in a day; i. Other drug abuse or Substance Use Disorder; j. None of these; k. I don't know; l. Prefer not to say.
Express.
I'm sorry, I didn't understand your response. Please tell me which behavioral health conditions apply to you from the list provided.
Express. I'm depressed.
Do you think this will make it harder for you to quit?
Probably. I'm ******* depressed.
Would you like to share your personal feedback on the program to help provide a better experience to members like you?
No.
How would you describe where you are in your quit journey right now — have you already quit, do you feel ready to quit, or do you want to quit but aren't quite ready yet?
No. I smoke a pack a day.
It sounds like you're still smoking. To help you better, please choose one of the following options: a. I've already quit. b. I'm ready! c. I want to quit, but I'm not sure I'm ready.
8.
I need you to choose one of the three options. Option A: I've already quit. Option B: I'm ready to quit. Or option C: I want to quit, but I'm not sure I'm ready. Which one best describes where you are?
8.
I'm sorry, I need you to pick option A, B, or C. If you've already quit smoking, say A. If you're ready to quit now, say B. If you want to quit but aren't quite ready, say C.
Option c.
Setting a Quit Date will give you time to prepare and a better chance of quitting. If you don't have a Quit Date, we recommend setting one two weeks from today. When would you like to set your quit date for? You can always change this later.
Option c.
I need an actual date for your quit day, not an option letter. For example, you could say January 21st, 2026, or give me a date that works for you. What date would you like to set as your quit date?
07/04/2026.
I heard July 4th, 2026. Did I get that right?
Yes.
Setting a Quit Date will give you time to prepare and a better chance of quitting. If you don't have a Quit Date, we recommend setting one two weeks from today. When would you like to set your quit date for? You can always change this later.
How about January 20?
I heard January 20th, 2026. Did I get that right?
Yes.
Working with a coach is the best way to stay on track with quitting, and it's totally private and confidential. When can a coach call you during the week? - would you prefer mornings, afternoons or evenings?
Mornings.
When would you like a coach to call on the weekend? - would you prefer mornings, afternoons or evenings?
Mornings.
Quit For Life takes your privacy seriously. As part of providing services to you, we collect information from you and about you, such as information about you and your efforts to quit tobacco and nicotine. You may also provide us with details on smoking frequency and habits, and steps you've taken to quit. For more information on our privacy practices and your privacy rights under HIPAA please visit our website. By using Quit For Life services or registering as a user, you are agreeing to our Terms of Services. To review our Terms of Services please visit our website: rvohealth.com/rallycoach/terms. Would you like to receive emails about personalized feedback, program information and progress updates? If yes, your consent to receive these emails is not a condition of participating in Quit Services. Even if you do not opt in, you will still receive transactional communications such as personalized session reminders by joining the program. Please note: These emails may include your personal health information and may be tailored to your personal experience in Quit Services. Email is not a fully secure method of communication and carries some risk of being read by a third party. You may opt out of your consent to receiving emails by changing your email preferences. a. Yes; b. No.
A
Would you like to enroll in text messaging to receive program tips and reminders? a. Yes; b. No.
Yes.
Would you like to enroll in Quit Buddy to receive automated tips and messages from an AI chatbot Coach? a. Yes; b. No.
Yes.