Response Details

Just to confirm, your last name is H, e, r, b, e, r, t ; one word. Is that correct?

What's your date of birth?

We need your date of birth to make sure we're giving you age-appropriate support and resources for your quit plan. It's just part of setting up your personalized program. Could you share that with me?

What's your phone number?

We need your phone number so our coaching team can reach you with support and resources for your quit plan. It's how we'll stay in touch to help you succeed. Could you share that with me?

I heard 123456789 and then a symbol. Could you please repeat your phone number? It should be 10 digits, for example, 555-123-9999.

What's your email address? This will become your login.

We need your email so you can log into your account and access your quit plan anytime. It's also how we'll send you updates and resources. What email address would you like to use?

Just to confirm, your email address is c, h, e, r, b, e, r, t, at, g, m, a, i, l, dot, c, o, m. Is that correct?

What's your address?

We need your address so we can mail you resources and support materials to help you quit smoking. It's part of our coaching program. What address should we use?

Please tell me about your current health insurance. I'll read a list of options, and you can tell me which one describes your situation. a. Uninsured; b. Both Medicaid and Medicare (Dual Covered); c. Medicaid; d. Medicare; e. Military Insurance (TRICARE); f. Prefer not to say; g. Private/Commercial/Employer-Based; h. Other (a health plan that is not Medicaid or Medicare); i. I don't know.

We ask about insurance because different plans may qualify you for different smoking cessation programs and resources. It helps us connect you with the right support. Which of those options best describes your situation?

To help you become tobacco-free, we can connect you with a live coach by phone, text, or chat. You can also choose our online program if you prefer using our digital tools. Which option sounds better for you — phone or online?

We're asking because some people prefer talking with a live coach by phone or text, while others like working through our online program at their own pace. Knowing your preference helps us set you up with the right support for quitting smoking. Which works better for you — phone coaching or online?

To help us better support you, how would you describe your current pregnancy or postpartum status, including any plans you might have to become pregnant?

Got it — I've updated your preference to phone coaching. Now, back to the question: how would you describe your current pregnancy or postpartum status? Are you currently pregnant, planning to get pregnant, breastfeeding, or something else?

Good question. We ask because if you're pregnant or recently gave birth, there are special medications and support strategies that work better for quitting smoking safely. It helps us give you the right guidance for your situation. So, are you currently pregnant, planning to get pregnant, breastfeeding, or have you given birth recently?

Are you Hispanic or Latino?

We ask about ethnicity and background because different communities sometimes have different smoking patterns and health needs. It helps us tailor our coaching to what works best for you. You can also say 'prefer not to say' if you'd rather not answer. So, are you Hispanic or Latino?

How would you describe your race?

We ask about race for the same reason — to make sure our coaching matches what works best for your community and background. You can also choose 'Prefer not to say' if you'd rather skip this one. So, what would you say?

Do you have any of the following behavioral health conditions? I'll read a list and please tell me which ones apply to you. a. Anxiety; b. Attention Deficit Hyperactivity Disorder; c. Bipolar disorder; d. Depression; e. PTSD or recent trauma; f. Schizophrenia; g. Regular use of Cannabis; h. Regular drinking more than 5 alcoholic drinks in a day; i. Other drug abuse or Substance Use Disorder; j. None of these; k. I don't know; l. Prefer not to say.

We ask because behavioral health conditions can affect how smoking impacts your health and what kind of support works best for you. This helps us give you the right coaching. You can also say 'Prefer not to say' or 'I don't know' if you'd rather not answer. So, do any of those conditions apply to you?

Do you think this will make it harder for you to quit?

Understanding how depression might affect your quit attempt helps us tailor the right support and strategies for you. It's just so we can give you the best coaching. You can also say 'I don't know' or 'Prefer not to say' if you'd rather. So, do you think depression might make it harder for you to quit smoking?

Would you like to share your personal feedback on the program to help provide a better experience to members like you?

Your feedback helps us improve the program for people trying to quit smoking. It's completely optional—you can say yes or no, or prefer not to say. What would you like to do?

How would you describe where you are in your quit journey right now — have you already quit, do you feel ready to quit, or do you want to quit but aren't quite ready yet?

I'm asking because knowing where you are in your quit journey helps us give you the right support and coaching plan. It's really just to make sure we're helping you in the way that works best for you. So, where would you say you are—have you already quit, are you ready to quit, or do you want to quit but aren't quite ready yet?

Setting a Quit Date will give you time to prepare and a better chance of quitting. If you don't have a Quit Date, we recommend setting one two weeks from today. When would you like to set your quit date for? You can always change this later.

Setting a specific quit date gives you a clear target to work toward and helps you prepare mentally. It really does improve your chances of success. I know you said you're ready to quit—so when would work best for you? Even two weeks from now is a good starting point.

This is a quit-smoking coaching program. We help people who want to quit by providing support, coaching, and resources. Setting your quit date is the first step—it gives you a target to work toward. So, when would you like to set your quit date? Two weeks from today would be April 15th, or you can pick any date that works for you.

Would you like to receive emails about personalized feedback, program information and progress updates? If yes, your consent to receive these emails is not a condition of participating in Quit Services. Even if you do not opt in, you will still receive transactional communications such as personalized session reminders by joining the program. Please note: These emails may include your personal health information and may be tailored to your personal experience in Quit Services. Email is not a fully secure method of communication and carries some risk of being read by a third party. You may opt out of your consent to receiving emails by changing your email preferences. a. Yes; b. No.

We're asking because we can send you helpful updates about your progress and personalized tips to support your quit journey. But it's totally optional—you can say no and still get the program. What works better for you?

Would you like to enroll in text messaging to receive program tips and reminders? a. Yes; b. No.

Great question! Quit For Life gives you personalized coaching, tips, and reminders to help you quit smoking successfully. We send support through emails and text messages—whichever you choose. You'll also have access to a coach who can answer questions and help you stay on track. Now, would you like to get program tips and reminders by text message?

Would you like to enroll in Quit Buddy to receive automated tips and messages from an AI chatbot Coach? a. Yes; b. No.

Good question! Text messaging and this chatbot are two different things. Text messaging sends you reminders and tips by SMS to your phone. Quit Buddy is an AI chatbot that can chat with you anytime for support. They're separate options. So, would you like to use the AI chatbot for tips and messages?

I hear you—it sounds like you'd like to talk with a real person about what you're signing up for. Let me connect you with a coach who can answer your questions and help you decide what's right for you.