WELCOME_MESSAGE_V1Thanks for calling Tobacco Free Florida and congratulations on taking the first step toward a life free from commercial tobacco use. You're not in this alone — we're here to help! Tobacco Free Florida has empowered thousands of people through proven quit strategies. I'm an AI assistant and I'll be asking you some questions to help you get started on your journey. This survey should take about 10 minutes to complete. Let's begin by checking your eligibility first.
WELCOME_READY_CHECK_V1Are you ready to get started?
yesnoTRANSFER_TO_COACH_V1Please wait while I transfer to a coach for help
Enrollment handoff: user is not ready to proceed with the automated enrollment flow. Please introduce yourself, confirm what support they need, and proceed as appropriate.
COACHING_FIRST_NAME_V1What's your first name? You can spell it if you like.
COACHING_LAST_NAME_V1What's your last name? You can spell it if you like.
COACHING_DOB_V1What's your date of birth?
TRANSFER_TO_COACH_UNDERAGE_V1Thanks for sharing that. Unfortunately, this program is only available to people who are 18 or older. Let me transfer you to a coach who can provide more information or alternative options for support.
Enrollment handoff: participant appears underage / age eligibility issue. Please confirm date of birth/age and follow the underage policy script, then provide appropriate resources/next steps.
COACHING_PHONE_V1What's your phone number?
COACHING_EMAIL_V1What's your email address? This will become your login.
COACHING_ADDRESS_V1What's your address?
ADDRESS_STATE_CHECK_V1Let me quickly check your eligibility based on your address.
ELIGIBLE_STATENOT_ELIGIBLE_STATEINVALID_ADDRESSaddress←COACHING_ADDRESS_V1TRANSFER_TO_COACH_OUT_OF_STATE_V1Thank you for calling. Unfortunately, the Quit For Life program isn't currently available in your state. Let me connect you with one of our coaches who can point you to resources in your area.
Enrollment handoff: caller appears out-of-state (program not available). Please confirm full mailing address and state, then provide appropriate local resources/alternate options and next steps.
COACHING_ADDRESS_INVALID_V1I wasn't able to verify that address. Could you provide your complete address again? Please say your street, city, state, and zip code.
ADDRESS_STATE_RECHECK_V1(no spoken text — background step)
ELIGIBLE_STATENOT_ELIGIBLE_STATEINVALID_ADDRESSaddress←COACHING_ADDRESS_INVALID_V1COACHING_ADDRESS_INVALID_V2I still wasn't able to verify that address. Let me try one more time — please say your complete address clearly, including street number, street name, city, state, and zip code.
ADDRESS_STATE_RECHECK_V2(no spoken text — background step)
ELIGIBLE_STATENOT_ELIGIBLE_STATEINVALID_ADDRESSaddress←COACHING_ADDRESS_INVALID_V2TRANSFER_TO_COACH_INVALID_ADDRESS_V1I'm having trouble verifying your address. Let me transfer you to one of our coaches who can help you complete your enrollment.
Enrollment handoff: address verification failed. Please collect and confirm full mailing address (street, apt/unit, city, state, ZIP) and confirm spelling of first/last name and email if needed to complete enrollment.
COACHING_HEALTH_PLAN_V21_EDITEDPlease tell me about your current health insurance. I'll read a list of options, and you can tell me which one describes your situation.
uninsuredboth_medicaid_and_medicaremedicaidmedicaremilitary_insurance_tricareprefer_not_to_sayprivate_insuranceother_non_medicaid_or_medicarei_dont_know★ exclusiveENROLLMENT_ELIGIBILITY_CHECK_V1Checking your eligibility. Please hold on a moment.
ELIGIBLENOT_ELIGIBLELOGIN_TO_COACHLOGIN_OR_CALLNOT_FOUNDERRORfirst_name←COACHING_FIRST_NAME_V1last_name←COACHING_LAST_NAME_V1date_of_birth←COACHING_DOB_V1phone_number←COACHING_PHONE_V1email←COACHING_EMAIL_V1health_plan←COACHING_HEALTH_PLAN_V21_EDITEDELIGIBILITY_FOUND_FEEDBACK_V1Great news! We've confirmed your eligibility.
TRANSFER_TO_COACH_NOT_ELIGIBLE_V1We found your information, but you're not currently eligible for this program. Please wait while I transfer you to a coach for help.
Enrollment handoff: eligibility check returned not eligible. Please confirm participant details and explain eligibility outcome and available next steps/resources.
TRANSFER_TO_COACH_NOT_FOUND_V1We weren't able to find your information or set up an account right now. Please wait while I transfer you to a coach for help.
Enrollment handoff: participant record not found. Please verify identifying info (name, DOB if available, phone/email), retry lookup, and advise next steps.
TRANSFER_TO_COACH_ERROR_V1We ran into a problem checking your information. Please wait while I transfer you to a coach for help.
Enrollment handoff: system/workflow error during enrollment. Please attempt manual verification and proceed with enrollment steps; collect name/email spelling and full address.
COACHING_Q4L_INDIVIDUAL_COACHING_OR_ONLINE_ONLY_V3_EDITEDTo help you become tobacco-free, we can connect you with a live coach by phone, text, or chat. You can also choose our online program if you prefer using our digital tools. Which option sounds better for you — phone or web?
individual_coachingonline_onlyCOACHING_PREGNANCY_CONDITION_V6_EDITEDTo help us better support you, how would you describe your current pregnancy or postpartum status, including any plans you might have to become pregnant?
currently_pregnantplanning_to_get_pregnantcurrently_breastfeedinggiven_birth_within_last_six_monthsgiven_birth_within_last_yearnone_of_these★ exclusiveCOACHING_ETHNICITY_V3Are you Hispanic or Latino?
noyesdo_not_knowprefer_not_to_sayCOACHING_RACE_V6_EDITEDHow would you describe your race?
american_indian_or_alaska_nativeasian_or_asian_americanblack_or_african_americannative_hawaiian_or_other_pacific_islanderwhitenot_listeddo_not_knowprefer_not_to_sayCOACHING_BEHAVIORAL_HEALTH_V2Do you have any of the following behavioral health conditions? I'll read a list and please tell me which ones apply to you.
anxiety★ exclusiveadhd★ exclusivebipolar_disorder★ exclusivedepression★ exclusiveptsd★ exclusiveschizophrenia★ exclusiveregular_cannabis★ exclusiveregular_alcohol★ exclusiveother_sud★ exclusivenone_of_these★ exclusivei_dont_know★ exclusivenot_reported★ exclusiveCOACHING_BEHAVIORAL_HEALTH_HARDER_TO_QUIT_V1Do you think this will make it harder for you to quit?
yesnounsurenot_reported★ exclusiveCOACHING_Q4L_EVALUATION_CONSENT_EDITEDWould you like to share your personal feedback on the program to help provide a better experience to members like you?
yesnoCOACHING_QUIT_READINESS_EDITEDHow would you describe where you are in your quit journey right now — have you already quit, do you feel ready to quit, or do you want to quit but aren't quite ready yet?
already_quitreadyunsureCOACHING_Q4L_SET_QUIT_DATE_READY_V3_EDITEDSetting a Quit Date will give you time to prepare and a better chance of quitting. If you don't have a Quit Date, we recommend setting one two weeks from today. When would you like to set your quit date for? You can always change this later.
COACHING_WEEKDAY_SESSION_TIME_PREFERENCES_V4_EDITEDWorking with a coach is the best way to stay on track with quitting, and it's totally private and confidential. When can a coach call you during the week? - would you prefer mornings, afternoons or evenings?
a1a2a3COACHING_WEEKEND_SESSION_TIME_PREFERENCES_V4_EDITEDWhen would you like a coach to call on the weekend? - would you prefer mornings, afternoons or evenings?
a1a2a3COACHING_TERMS_PRIVACY_INTRO_V1Quit For Life takes your privacy seriously. As part of providing services to you, we collect information from you and about you, such as information about you and your efforts to quit tobacco and nicotine. You may also provide us with details on smoking frequency and habits, and steps you've taken to quit. For more information on our privacy practices and your privacy rights under HIPAA please visit our website. By using Quit For Life services or registering as a user, you are agreeing to our Terms of Services. To review our Terms of Services please visit our website: rvohealth.com/rallycoach/terms.
COACHING_EMAIL_UPDATES_OPT_IN_V1Would you like to receive emails about personalized feedback, program information and progress updates? If yes, your consent to receive these emails is not a condition of participating in Quit Services. Even if you do not opt in, you will still receive transactional communications such as personalized session reminders by joining the program. Please note: These emails may include your personal health information and may be tailored to your personal experience in Quit Services. Email is not a fully secure method of communication and carries some risk of being read by a third party. You may opt out of your consent to receiving emails by changing your email preferences.
yesnoCOACHING_TEXT_MESSAGING_OPT_IN_V1Would you like to enroll in text messaging to receive program tips and reminders?
yesnoCOACHING_QB_CHATBOT_OPT_IN_V1Would you like to enroll in Quit Buddy to receive automated tips and messages from an AI chatbot Coach?
yesnoCOACHING_TEXT_MESSAGING_DISCLAIMER_V1Great! I need to read the legal disclaimer for your awareness but you can always refer back to it in your profile. You agree to receive text messages from Quit Services which may contain messages from an artificial intelligence chatbot coach. This may also include reminders, resources, experience surveys, outreach from your live coach, news, updates, and other information designed to support your wellness journey. Your consent to receive these text messages is not a condition of participating in Quit Services. You may revoke your consent to receive text messages at any time. Please note: These text messages may include your personal health information and may be tailored to your personal experience in Quit Services. Text messaging is not a fully secure method of communication and carries some risk of being read by a third party. Message frequency varies; standard message and data rates may apply. Text messages may be sent using an automated dialing technology, even if you've registered on a Do-Not-Call list. Text HELP for HELP, and text STOP to CANCEL.
COACHING_CLOSING_MESSAGE_V1Thank you, you're all set. Congratulations on taking the first step in the Tobacco Free Florida program! One of our coaches will be in touch within the next hour for your first coaching session.